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Before submitting a Support Ticket, please ensure you have the most current version of License Manager. Most problems have already been corrected with the latest version. The most current version of License Manager is v10.2.1.
To identify which version you have, open License Manager and click the "About" button.
Steps to Update: 1) Click the Download Now button above and "save" the file to your computer. 2) Run the Setup.exe file to start the setup wizard. 3) After the setup wizard is complete, open License Manager and click the "About" button. The updated version number should be visible. Note 1 - there are some anti-virus software programs that may prevent certain setup files from being installed. If you have a problem during installation please temporarily disable your anti-virus and try to install again. Trend Micro Systems and AdAware are two of the known anti-virus software programs that yields a "false positive" alert. Both companies have been notified of the false alert.
We stand behind our products and will get this working for you or your money back! How to Check for future Updates: 1) To check for future updates of License Manager, simply click on the "Check for Updates" button under the Register Online tab.
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